Terms and Conditions

Confidentiality

PA Virtual Solutions follows a strict Code of Ethics and therefore guarantee confidentiality and discretion (including any client information given to our website).  We are happy to sign a non-disclosure or confidentiality agreement for your company. We confirm no details will be revealed to any third party, unless deemed necessary by law.

Security & Back Up

PA Virtual Solutions uses anti-virus protection, performs regular system scans, and all incoming emails are scanned for viruses, however if an unexpected email containing an attachment is received we reserve the right to delete it without opening. The client is responsible for their own anti-virus protection

PA Virtual Solutions has a back up system and will keep back-ups for a period of 12 months at which time all information will be destroyed unless requested otherwise by the client.

Assigned Work

All work completed will be delivered to the client by email, fax, CD or 1st class post.

Please note all original documents, disks, and CDs submitted to us will be returned to the client once the assignment is complete and payment is received.

Liability – Errors or Omissions

PA Virtual Solutions cannot be held liable for errors or omissions that appear in the client's final work.  Final proofreading of all completed work is the responsibility of the client however, should errors be found in the work submitted by PA Virtual Solutions then they will be corrected free of charge if we have been notified within five working days of the completed assignment. 

Client Agreement

All clients will be asked to sign a client contract and confidentiality agreement before the commencement of any work.

Payment of Invoice

Before we can commence work on your behalf a completed signed booking form along with signed terms and conditions will be required.  If additional work (or changes are required to work that has already commenced) then we reserve the right to amend our original quotation at any time and will need the amended quotation to be signed by the client before work can continue.  Should the client cancel the assignment before completion, the client will be liable for any completed work to date.

For one off work payment will be due on receipt of invoice. For ongoing regular work invoices will be raised on completion of work and payment terms will be 14 days of receipt of invoice.

When appropriate, a deposit of 30% of the estimated cost will be required before work commences on all work valued over £100.

If payment is not received on-time, PA Virtual Solutions will accept no further work and reserves the right to charge 5% interest per month on the outstanding balance from the date of invoice until the date of payment. Any bank charges which may occur as a result of returned cheques or cancelled payments are the responsibility of the client and will be recovered accordingly.

Payment in advance will be required for all work carried out on a retainer basis. Pre-payment guarantees a defined number of hours support, which must be used within 28 days from receipt of payment. Any unused hours at the end of the month period cannot be refunded, but may be carried over to the following month at our discretion (dependent on other client bookings and available hours).

Payment can be made by cheque, electronic transfer or online via PayPal if preferred. Invoices will be in £ sterling and will include any applicable bank charges or PayPal transaction charges. (Clients will be asked at the time of booking which payment method they would prefer).